At Swimwear Family, we’re committed to making your beachwear shopping experience as smooth as the ocean breeze. Whether you’re preparing for a family vacation or just updating your beach wardrobe, we’ve got you covered with our transparent shipping and returns policies.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote areas):
- Standard Shipping (via DHL or FedEx)
- Delivery time: 10-15 business days after shipment
- Flat rate: $12.95 USD
- Recommended for faster delivery
- Free Shipping (via EMS)
- Delivery time: 15-25 business days after shipment
- Free for orders over $50 USD
- Economical choice for larger orders
Note: Delivery times are estimates and may vary depending on customs processing in your country.
Returns & Exchanges
We want your family to be completely happy with your Swimwear Family purchase. If you’re not satisfied, our hassle-free returns policy ensures you can shop with confidence.
Key Return Details
- Return Window: 15 days from receipt of order
- Condition: Items must be unworn, unwashed, with original tags attached and in original packaging
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Non-Refundable: Original shipping fees
Step-by-Step Return Process
- Initiate Your Return
Email our customer care team at [email protected] with:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Email Content:
Dear Swimwear Family Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Brief Reason]
Preferred resolution: [Refund/Exchange for Size/Exchange for Color]
Thank you,
[Your Full Name]
[Your Email Address]
- Receive Return Instructions
Within 1-2 business days, you’ll receive an email with:
- Return authorization number
- Shipping instructions
- Prepaid return label (for US customers)
- International return address (for non-US customers)
- Ship Your Return
Package your return securely (we recommend original packaging) including:
- Completed return form (from your original shipment)
- All original tags attached to items
Refund Processing
Once we receive and inspect your return:
- Timing: 5-7 business days after we receive your return
- Method: Original payment method
- Note: International customers are responsible for return shipping costs
Exchange Policy
For size or color exchanges:
- We’ll ship your replacement as soon as we process your return
- Price differences will be adjusted (you’ll be charged or refunded accordingly)
Non-Returnable Items
To ensure health and safety for all customers, we cannot accept returns of:
- Swimwear with removed hygiene liners
- Personalized items (monogrammed beachwear)
- Final sale items (clearly marked during checkout)
Family Matching Sets
If returning part of a matching family set, please return all pieces together to receive a full refund.
International Returns
For customers outside the United States:
- Return shipping costs are the customer’s responsibility
- We recommend using a trackable shipping service
- Customs fees are non-refundable
Need Help?
Our customer care team is as ready to help as we are to outfit your family for beach adventures! Contact us at [email protected].
Happy beach days from your Swimwear Family!