Welcome to Swimwear Family’s FAQ section! We’re here to answer all your questions about our stylish swimwear collections, shipping policies, returns, and more. Just like our swimwear brings sunshine to your family, we aim to bring clarity to your shopping experience!

About Our Products

What makes Swimwear Family products special?
Our swimwear stands out for its family-focused designs, high-quality materials, and exclusive collaborations with brands like Disney©. We offer matching sets for the whole family, from parents to kids, making your beach days extra special!
Do you offer licensed character swimwear?
Yes! We’re proud to offer exclusive Disney© collaboration pieces and fun Pac-Man© prints for kids. Keep an eye on our collections as we frequently add new licensed designs.
What sizes do you offer for family swimwear?
We offer a complete size range from children’s sizes to adult sizes, ensuring the whole family can enjoy matching beachwear. Detailed size charts are available for each product.

Ordering & Account

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and check out faster next time!
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is as important to us as your family’s beach style!

Shipping & Delivery

How long does processing and shipping take?
All orders are processed within 1-2 business days from our San Antonio headquarters. After dispatch:
– Standard Shipping (DHL/FedEx): 10-15 business days ($12.95)
– Free Shipping (EMS): 15-25 business days (free on orders over $50)
Processing may take slightly longer during peak seasons or for custom items.
Do you ship worldwide?
We ship globally except to certain regions in Asia and some remote locations. Please check our shipping policy for specific serviceability to your area.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package every step of its journey to you!
Are there any additional fees for international orders?
Customs fees or import taxes may apply depending on your country’s regulations. These are the responsibility of the customer and are not included in our shipping charges.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your swimwear, just contact our customer care team at [email protected] to initiate a return.
Do you offer exchanges?
Currently, we process returns and then you can place a new order for the correct size or style. This ensures you get exactly what you want as quickly as possible!
What if my swimwear arrives damaged or defective?
We’re so sorry if this happens! Please contact us immediately at [email protected] with photos of the issue, and we’ll make it right with a replacement or refund.

Pro Tip: Planning a family vacation? Order at least 3-4 weeks in advance to ensure your matching family sets arrive in time for your trip!

Still have questions? Our customer service team is always happy to help! Contact us at [email protected] or visit our headquarters at 1030 Bell Street, San Antonio, US 78229.

At Swimwear Family, we’re committed to making your shopping experience as enjoyable as a day at the beach. Happy shopping!